Return & Refund Policy

At Revive, your satisfaction is our top priority. If for any reason you are not fully happy with your purchase, we’re here to help. Please read our Return & Refund Policy below.

  1. Returns
    You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Proof of purchase (order confirmation or receipt) is required.

  1. Non-Returnable Items
    Certain products are not eligible for return, including:

  • Items damaged due to misuse, accidents, or improper handling.

  • Items returned without original packaging or accessories.

  • Sale or clearance items (if marked “final sale”).

  1. Refunds
    Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Shipping fees are non-refundable. If your refund is approved, the cost of return shipping may be deducted from your refund (unless the return is due to our error or a defective product).

  1. Exchanges
    We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us before sending it back.

  2. Damaged or Defective Items
    If you receive a defective or damaged product, please contact us within 7 days of delivery with photos/videos of the issue. We will arrange a replacement or a full refund at no extra cost.

  3. How to Start a Return
    To initiate a return, please contact our support team at:

📧 mohammed_kabosh@hotmail.com 

We will provide you with the return instructions and shipping address. Please do not send your purchase back without contacting us first.

  1. Late or Missing Refunds
    If you haven’t received your refund after the stated timeframe, please first check your bank account again.

Then contact your credit card company or bank, as processing times may vary.

If you still have not received your refund, please reach out to us at mohammed_kabosh@hotmail.com .

  1. Policy Updates
    We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with a revised effective date.